Refund & Return Policy – Bella's Bread & Butter

Due to the perishable nature of food and beverage products, all sales are final. We do not accept returns or exchanges once an order has been prepared or delivered.

1. Order Issues

If you experience an issue with your order (such as incorrect, missing, or unsatisfactory items), you must contact us within 24 hours of receiving your order.

Please include:

• Your order number
• A description of the issue
• Photo evidence (if applicable)

Contact: [Email] | [Phone Number]

2. Resolution

At our sole discretion, we may offer one of the following:

• Replacement of the item
• Store credit
• Partial or full refund

We reserve the right to deny any request that:

• Is reported after the 24-hour window
• Lacks sufficient proof
• Involves issues outside our control

3. Non-Refundable Situations

We are not responsible and do not offer refunds for:

• Incorrect orders placed by the customer
• Incorrect or incomplete delivery information
• Failed delivery attempts due to unavailable recipient
• Delays caused by traffic, weather, or high demand
• taste preference

4. Cancellations

• Orders cannot be canceled or modified once they are placed and confirmed
• If an order is canceled by us, a full refund will be issued (if applicable)

5. Refund Processing

• Approved refunds will be issued to the original payment method
• Processing times may vary depending on your bank or payment provider

6. Chargebacks

Initiating a chargeback without contacting us first to resolve the issue may result in:

• Denial of future service
• Additional investigation and dispute handling

7. Policy Updates

We reserve the right to update or modify this policy at any time without prior notice.

By placing an order, you agree to this Refund & Return Policy.